GOOD PR VS. BAD PR

I don't write often about my professional life and actually I'm still not. But, the profession I'm in can be such a cluster f*ck at times it's highly entertaining. Public Relations is evolving faster than you can "Twitter" the words. It's well - a good thing and a not so good thing. Sometimes I can get a little bitchy when I see a good organization leaving a bad impression. In fact, yesterday I couldn't resist. My fingers just typed a message to the webmaster of a site (who's cause I fully embrace).

Dear Sir/Madam,
I can't read your website.
Very cordially,
Me

I thought it was rather un-bitchy of me for once.
I really think I offered well intentioned feedback yet kept it concise.
They're response: "Thanks, It's a work in progress" reminded me why I have a job.